HYR270 HydroRight® Dual Flush Valve and Push Button Handle

25 reviews for HYR270 HydroRight® Dual Flush Valve and Push Button Handle

1. 

   Rated 4 out of 5

   Wesley S – September 18, 2023

   Installed this three years ago and didn’t have any issues. But the gasket has a leak now and I don’t know where I can find a replacement gasket. Luckely I have another one for another toilet I wanted to install this in, so I have a replacement for the short term. B...Read Moreut it would be awesome if they also sell any replacement parts.

   Read Less
2. 

   Rated 3 out of 5

   Greg – November 8, 2022

   Install the HYR271 four months ago (handle model) . It was working great, saving water. But now when you flush, either the1 or 2 option on the handle, it doesn’t come back up, so the water keeps running as the valve doesn’t shut. I have to manually pull the handl...Read Moree back up each time. I’ve reinstalled the handle, checked the green wire and that’s fine, but it still does not pull back up on its own.

   Read Less
3. 

   Rated 5 out of 5

   mike – June 18, 2022

   cant find the paperwork for my hydro-right mod# HYR270 /dated 03-29-10 : 003053 (MEASURED 10 INCH) is leaking. i down loaded the installation instructions : it is missing the black rubber ring and the zip tie. i replaced the zip tie ,securing it as tight as i can.im very pl...Read Moreeased with this product . where can i get replacement parts?

   Read Less
   • 

     Danco – June 19, 2022

     Hello Mike!
     We currently don’t sell replacement parts. Please reach out to our Technical Support team and they can help you with getting what you need. They can be reached Monday – Friday between 7:00 am and 5:00 pm (CST) at 1.800.523.5135 (option 2), or if y...Read Moreou prefer, you can email them at [email protected].

     Read Less
4. 

   Rated 5 out of 5

   Derrick Y. – July 18, 2019

   Just wanted to give kudos to the Danco customer service department for their great service.

   I have two HydroRight dual-flush converters installed on the older toilets in my house: one was purchased in 2010 (made by MJSI) and the other was purchased in 2015 (a Danco-bran...Read Moreded model after they bought MJSI). The older one has been working like clockwork since we installed it almost ten years ago, but the newer one developed a problem after two years; the float wouldn’t return to the top after a Full Flush, allowing water to continuously leak into the bowl. Jiggling the housing or repeatedly pressing the Full Flush button would get the float to pop back up, but this became a nuisance over time.

   After trying some troubleshooting steps on my own (such as reseating the housing, adjusting the float, rotating the overflow tube cam, replacing the zip tie), I contacted Danco to get some advice. I reached an agent named James who didn’t beat around the bush. He said that the newer HydroRight was clearly defective, so he immediately offered to ship us a new one. We received it within a week and it has been working perfectly since then.

   So, I only have good things to say about Danco’s support. The service was quick and courteous, and they obviously stand behind their products. I am a happy customer.

   Read Less
5. 

   Rated 4 out of 5

   Ralph Bloom – June 22, 2019

   Since I can’t find anybody in my area that still carries this product line and I’m told you folks have no repair parts, I guess I’m just stuck with 2 of the 3 units leaking because of flat gasket or seals that look like they have the measles and not fixable.<...Read More/p> Read Less

   • 

     Danco – June 22, 2019

     Hi Ralph,
     Please reach out to our Technical Support team and they will be able to assist you in getting what you need. They can be reached Monday – Friday between 7:00 am and 5:00 pm (CST) at 1.800.523.5135 (option 2), or if you prefer, you can email them at ...Read Moref="mailto:[email protected]">[email protected].

     Read Less
6. 

   Rated 4 out of 5

   Ralph Bloom – June 22, 2019

   About a year ago I installed 2 of these in our home, along with 1 more in my sisters bathroom and all 3 had been working great. Recently one of my units developed a small leak into the bowl, so I took it all apart to clean and check the seal at the bottom. After seeing no obvi...Read Moreous issues, I wiped everything clean and reinstalled it, but it did the same thing. I went to the store where I bought them and they told me there are no replacement parts and so I bought another new unit, which after installing worked perfectly. Since that time my other one start having the same leaking problem, so I took this one out, looking to find some dirt or something between the big blue tapered silicone piece and the actual drain into the bowl, but like the first one, it was spotless, so put in back in and it still leaked. I went back to the store to see if they had any ideas and they informed me they are no longer carrying this product line. The guy asked me if I had ever checked the gasket inside the unit and I said I never knew or seen another gasket. He explained it is located under that flange that drops down after the flush is complete and seals off the flow so the tank can refill. I came home and got the first one I replaced, looked inside and sure enough there was a thin flat washer style gasket, but it looked like it had the measles with small blisters on it. I poked one with a pin and liquid sprayed out of it. Clearly those blisters were keeping that gasket from sealing and that was my leak. Very frustrating to have a small, non-replaceable rubber gasket causing me to throw the entire unit in the trash. On the bright side my sisters unit still works great. Is it true you have no replacement parts for these?

   Read Less
7. 

   Rated 1 out of 5

   Dave – April 26, 2019

   I installed this in our spare bathroom that is only for one week a year when mother in law visits. I discovered that it was flushing and wasting water randomly. this does not save water! I shut off the valve to stop the water to the toilet. I think I am going to put the Fluid...Read MoreMaster I too out back in.

   Read Less
8. 

   Rated 3 out of 5

   DarrenR – September 30, 2018

   Tried several ways to get this to stop running and so far they have all failed. It worked great for a little while, and I like having the dual flush. Right now we have a hose clamp holding it in place and that is working better than without it.

   • 

     Danco – September 30, 2018

     Good Morning Darren,
     Thank you for choosing Danco/MJSI products. We apologize for the difficulty you have experienced. It seems like the flush valve might not be seating correctly.
     1.Shut off the water to the toilet.
     2.Since this is not a brand new install, c...Read Moreheck to make sure that the zip tie that holds the mounting bracket closed is still in place. If not, that is usually the cause of the issue you are experiencing. If still there, remove it.
     3.Disconnect the upper housing from the base and remove cam adjuster and slide unit down overflow tube.
     4.Wipe down the surface of the valve opening with a cloth soaked in white vinegar to ensure there is no mineral buildup or other debris that could be causing the leak.
     5.Verify the dome gasket is making good contact (all the way around and not only hitting in one spot). Press down with 2 fingers on the upper edge of the base. *Pushing down too hard when installing is the most common reason for a bad seal. Watch the inside of the seal as you install it. If you can see it bending, you’ve pushed too far.
     6.Add cam adjuster to fill space/ gap between the tabs of the unit and the overflow tube. Insert the largest diameter into the largest gap in the space between the tabs of the unit and the overflow tube.
     7.Disregard the cam adjuster if there is not space. Tighten the zip tie and reassemble upper housing.
     8.When sliding the black rubber retainer band down, bring it until it just touches the mounting bracket. It’s not so much there to hold the unit down as it is to keep if from coming up. Pushing down too hard can tilt the unit and cause a leak.
     9.Test by shutting off water while tank is full. Do not flush for 60 minutes. Check water level. If water level drops, repeat the steps above.

     Read Less
9. 

   Rated 3 out of 5

   Mary – June 22, 2018

   PS. If I could, I would switch to the dual flush lever handle instead of the button. At this stage, it would definitely be easier to operate.

10. 

    Rated 3 out of 5

    Mary – June 22, 2018

    It worked good for about the first year. After that it didn’t seem like the small flush was any different than the big flush. Now I’m having the same problem as Vincent, March 2017 – the button for the small flush is extremely hard to push and has to be hel...Read Mored in to work. The button for the big flush is getting hard and harder to push also.

    Read Less
11. 

    Rated 2 out of 5

    Joe – April 24, 2018

    I installed a Hydro Right 7 years ago (before the thing had a model#), and now it seems the blue silicone gasket no longer seals correctly. I love the fact that I have saved a lot of water over the years, but I don’t feel good about having to throw a bunch of plastic in...Read Moreto the landfill, just because a gasket is worn. I wish you sold replacement parts!

    Read Less
12. 

    Rated 3 out of 5

    Rick Brewer – April 23, 2018

    I have installed these on all three toilets at home and, for the most part, they work well. Two of them, though, both HYR270, flush fine but refill painfully slowly. Typically takes 10 or more minutes to refill the tank so they are ready for another flush.
    Any ideas on h...Read Moreow to trouble shoot this?? I would give it 5 stars if they refilled like normal.

    Read Less
13. 

    Rated 3 out of 5

    Carol Harshman – March 17, 2018

    Love it while working, but mine is also leaking into the bowl. ?

14. 

    Rated 5 out of 5

    dilip – November 3, 2017

    it makes whistle noise non stop, i had to turn off water valve, after water fills up, plz tell me how to fix it, this product is great

    • 

      Danco – November 4, 2017

      Good Morning Dilip,
      Thank you for your reaching out to us. We apologize for the inconvenience you have experienced. It seems as if there might be debris in the fill valve causing a vibration. To correct this, please try the following:
      1. Turn off the water at the ...Read Morewall.
      2. Remove the cap from the top of the fill valve by pulling straight up. The cap will be difficult to pull the first time, but will come off.
      3. Remove the white piston assembly by lifting the float arm and rotating counter-clockwise until it unlocks, then lift it out.
      4. Cup your hand over the exposed part of the valve and slowly turn the water on going to the toilet.
      5. Let the water run for about 15-20 seconds, flushing any debris out.
      6. Turn the water back off.
      7. There’s a round black rubber seal underneath the piston assembly that the float arm attaches to. Please remove that seal and run it under water, looking for any tears or punctures. Make sure to run water through the center of it. Do the same with the piston assembly, moving the arm up and down to allow water through.
      8. If there is no damage to the gasket,replace the it and the piston assembly, and put the top blue cap back on to the valve
      9. Test.
      If that doesn’t resolve the issue, please contact our Product Support team at 800-523-5135 (option 2) or [email protected]

      Read Less
15. 

    Rated 3 out of 5

    T – October 28, 2017

    Installed one in both toilets several years ago, but found the ziptie failed/weakened and changed it out with screw pipe clamps.. continued working.

16. 

    Rated 1 out of 5

    Larry Johnston – October 26, 2017

    I have a similar experience as noted by others…the blue silicone dome seal material has developed a blister which prevents a proper seal and allows water to pass by making the toilet “auto-flush” every hour. Not the water saving I bargained for!

17. 

    Rated 3 out of 5

    Phil in Oregon – October 11, 2017

    I had seen dual flush toilets a lot in Europe and was excited to install this one by Danco. Installation was tricky because the tank was narrow. Unfortunately, every few minutes it releases a little water with a brief flushing sound. The “troubleshooting” section o...Read Moref the manual suggested removing everything (which required cutting the zip tie), re-seating against the blue dome gasket, and reinstall. I did that, and nothing changed. Haven’t found any other suggestions on the web site. I’m about ready to rip out the whole thing and put in a simpler regular flush mechanism.

    Read Less
18. 

    Rated 3 out of 5

    William Rigali – June 17, 2017

    I love the concept of having 2 options for water conservation. I installed 4 of these units in our home. Two seem to be working fine. After about 6-8 months usage, 1 of the units began leaking water and causing the toilet to refill the tank. Now a second unit is doing the same...Read More thing. It appears the blue plunger gasket is the issue although it does not appear that is repairable. I really want to love this product as the technology and application are ideal. Hopefully your product engineers can figure out a economical solution to this sealing issue as the rest of the product performs well. I’d even pay more for a seal that lasts for a long time

    Read Less
    • 

      Danco – June 18, 2017

      Good Morning William,
      Thank you for your feedback. We apologize for the experience you encountered with the HYR270. Please be assured this is not typical of the HYR270, and we will share your concerns with our Product Management and Quality Control teams for further revi...Read Moreew. We have been working on upgrades to the HYR270 and will make sure they know of the situation they have encountered. If you could please reach out to our Product Support team at 800-523-5135 (option 2) or [email protected], we would be glad to provide a replacement. We are happy to help in any way we can.

      Read Less
19. 

    Rated 1 out of 5

    jose rubio – May 17, 2017

    seal stopped working in less than 2 months. kept draining small amounts of water. had to replace the whole thing, and since you have to change the handle, I had to replace that also.

    • 

      Danco – May 17, 2017

      Good Afternoon Jose,
      Thank you for taking the time to provide this valuable feedback. We apologize for the inconvenience you have experienced as we know it can be frustrating when a product does not perform as intended. Please be assured this is not typical of our produc...Read Moret, and we will share your concerns with our Product Management and Quality Control teams for further review. If you could please reach out to our Product Support team at 800-523-5135 (option 2) or [email protected], we would be glad to provide a replacement. We are happy to help in any way we can.

      Read Less
20. 

    Rated 3 out of 5

    Vincent – March 16, 2017

    Hi, recently, the two buttons of my HYR270 HydroRight became so heavy to push, it’s almost impossible for children to do so. I started to investigate and realized that when the tank is empty, there is no problem at all and everything works like a charm. However, when the...Read More tank is full of water, the pressure to apply on the button to lift the mechanism (i.e. internal flapper) becomes insane. I don’t know if this is a common problem but I suspect the flapper to have became weak in a way that it now sticks to the seat or deforms too much under water weight so it gets stuck somewhere. Of course I uninstalled eveything and cleaned everything making sure the issue wasn’t a lime/rust/dust issue. Everything was extra clean, not much to clean. So I’m now clueless on what to do. Can I just purchase the internal seal or I have to buy the whole unit again? Thank you. Vincent

    Read Less
    • 

      Danco – March 17, 2017

      Good Afternoon Vincent,
      We are sorry to hear about the situation you are in. Sometimes products fail for a variety of reasons no matter what we do to try and salvage the problem. We unfortunately do not sell an internal seal separately. If you could reach out to our Prod...Read Moreuct Support team at 800-523-5135 (option 2) we would be happy to send a replacement. We will pass along the issue you have encountered to our Engineering team and our Product Managers. They will look into the issue and see what could have caused the flapper to malfunction. We apologize again for experience that you have had and appreciate you taking the time to notify us of the situation.

      Read Less
21. 

    Rated 5 out of 5

    Jerry Schweinhart – February 7, 2017

    I installed this dual flush valve and the Hydroclean fill valve in 3 toilets about 6 years ago. All had been working flawlessly until recently one of the flush valves would not do the quick flush unless we held the button in. I tried the troubleshooting tips but that did not...Read More fix it. The valves sold back then had a 5 year warranty. I called technical support to see if there was anything else I could try before buying a new valve. The technical support rep told me that I had already tried everything he would have suggested and offered to send me a new valve free of charge. I told him I did not expect this since the valve was out of warranty. About a week later the valve showed up at my door. I installed it and it works fine. You can’t go wrong with these valves and this company. I have been very happy with the operation of the valves and have saved a lot of water considering most of one’s flushes are the quick flush. I am overjoyed with the customer service.

    Read Less
22. 

    Rated 5 out of 5

    Jeffh3925 – December 3, 2016

    If you have any “Do It Yourself” ability at all, you can install one of these without any trouble. Once adjusted properly, these things will absolutely save on your water bill.

    Two things: First, it may take some training of friends and visitors (“hey...Read More, which button do I push?”)
    Second, you have to follow the instructions for installation and setup with some degree of care (like I say, for a DIY’er, this shouldn’t be a problem) to get maximum benefits.
    For example, Be careful to have a good seal between the toilet outflow gasket (terminology?) and the (what I assume is a silicone) gasket on the bottom of the device. Also, be sure to pull the zip tie up nice and tight (you’ll understand when you get to that part of the installation. Don’t misunderstand me; installation is straightforward.
    Having said that much, we’ve had these in three bathrooms for about ten years, and we’ve never had a problem.

    Read Less
23. 

    Rated 2 out of 5

    Mike – November 30, 2016

    After several years of trouble-free operation, our HydroRight flush valve started leaking water into the bowl. I tried-positioning, re-installing, cleaning everything, etc……but nothing stopped the leak. The leak rate for draining the tank varied from 3 hours to 8 ...Read Morehours. I finally pulled the assembly out and installed a new old-style flapper which is working fine but doesn’t give control of flush volume. Any suggestions before I toss your new technology ?

    Read Less
    • 

      Danco – December 1, 2016

      Good Morning Mike,
      We are sorry to hear that you have recently had some trouble with the HYR270. Normally when an issue like this arises there are several reasons the water could be leaking into the bowl. There could be a broken zip tie, blisters on the blue dome gasket ...Read Moreor plunger gasket, black retainer or cam missing, or the assembly reinstalled too tight. Because there could be several reasons for this we would like you to contact us so we could help with troubleshooting the problem. I should also remind you of the warranty and if you choose we would be happy to send you new parts or a replacement. Our Product Support team can be reached at 800-523-5135 (option 2) or if you prefer you can email them at [email protected]. Thank you for letting us know of the issue you have experienced.

      Read Less
24. 

    Rated 5 out of 5

    Mike – November 3, 2016

    Hi, I’m moving this to a new toilet, where can I find the instructions?

    • 

      Danco – November 3, 2016

      Good Afternoon Mike,
      Thank you for your inquiry. We have a “How To” video under our How To tab on the product page. The video can also be found under the Support tab in the How To Center. Just look for HYR270! We will have installation instructions up soon so...Read More keep an eye out for those. We will send them your way when they are available. We also have an excellent team of technical support associates that can help provide information and instructions to help with your installation. We can be reached between 8 AM to 5 PM, CST Mon. thru Fri. at 800-523-5135 (option 2), or if you prefer, you can email [email protected]. Thank you for providing us with your candid feedback.

      Read Less
25. 

    Rated 2 out of 5

    John – October 25, 2016

    The permafit silicone seal has 2 small bubbles in it and no longer seals

    • 

      Danco – October 26, 2016

      Good Morning John,
      Thank you for your feedback and letting us know of the situation you had. We will pass it along to our engineering team so that they can look at the problem. We apologize for the inconvenience you have experienced. If you could please contact our excel...Read Morelent Product Support team at 800-523-5135 (option 2) or [email protected], we’d be glad to send out a replacement.

      Read Less